I was charged but didn't take a ride. What is this extra charge?

This is an authorization, not a charge. Like other companies, Leep uses temporary authorizations to confirm your payment method. The authorization will never actually process but may show as "pending" on your bank statement.

Authorization amounts will be around the price of the Leep ride price in your region (depending on the ride mode you've selected).

When is an authorization released?

If you see a pending amount, your card issuer will remove it typically within 5-7 business days, and your card won't be charged.

Once you've paid for your ride and your card is successfully charged, Leep immediately releases the authorization. Contact your bank for more info about its authorization policies and timelines.

An authorization caused an overdraft. What should I do next?

For questions about overdraft fees, contact your bank directly.

How do I see my actual charges?

Use the in-app ride history tab to see your charges.

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