Safety info for drivers

Safety info for drivers

Safety is a key component of the Leep Platform experience. As a driver, it's important to follow traffic laws as well as the guidelines below to provide safe, dependable rides on the Leep Platform.



Citations and emergencies

  1. Safety 101
  2. Two-way ratings
  3. Leep insurance
  4. Driver safety guidelines
  5. Citations and emergencies

If you experience an emergency or receive a citation, take the appropriate steps to protect yourself and get to a safe place as needed. Then tap ‘Call Me’ below to get connected with our critical response team. We're available 24 hours a day, 7 days a week.

Leep should not be used as a substitute for emergency transportation. If you experience an emergency, dial 911 or your local non-emergency assistance line if appropriate. If you encounter a passenger with an emergency, they should contact 911. After that, contact our SUPPORT line so we can take appropriate action.
To make sure your driver rating isn’t affected by an emergency, please contact us so we can take appropriate action.
If a passenger causes damage to your vehicle for any reason, contact us so they can be charged a damage fee depending on the extent of the damage.

Contact Safety Team
Safety 101
Watch our Safety 101 video for a quick overview of staying safe, both as a driver and for your passengers.

                                                                                                Back to top

Two-way ratings


After every ride, drivers and passengers rate each other. If you rate a passenger 3 stars or below you'll never be matched again.

Back to top

Leep insurance


Our 1M liability policy will apply as primary to your auto insurance when matched with a passenger. We strongly recommend, carrying a TNC endorsed policy.  If you do carry a TNC or commercial policy, our insurance is excess. Get the details on our Insurance Policy.

Back to top

Driver safety guidelines
Cash tips OK
Only drive using your driver profile
Only use your approved car(s)
Don't bring your friends or family along when you drive
Try using a phone mount
Display your Leep emblem
Obey all traffic laws

Cash tips OK

Leep is not a strictly cashless platform. Passengers can use cash or use the app to give tips. 100% of tips go to drivers.
Even though cash tips are OK, if a passenger causes damage to your car, don't ask for or accept cash. Instead, follow our policy for reporting damage so that our team can take care of charging the passenger and getting you compensated.

Only drive using your driver profile

Your profile photo should match what you currently look like so passengers can identify you. If you have recently changed your appearance, like a new hairstyle, new hair color, facial hair, etc please upload a new photo. 

See tips on taking a new driver photo.

Drive only your approved car(s)

You are only approved to give rides in the vehicle(s) on your profile.

If you're switching your vehicle, make sure the photo on your app matches the new vehicle before giving rides. See instructions for switching your vehicle.

Don't bring your friends or family along when you drive

Leep passengers expect to get an awesome, background-checked and vetted driver. Please refrain from having your friends join you while driving on the Leep platform.

Try using a phone mount to help you navigate around the city

We recommend using a phone mount while in driver mode. You can purchase one from a store such as Best Buy, or online from websites like amazon.com or monoprice.com.

Display your Leep emblem

The Leep emblem is sent in your Welcome Kit and should be displayed in your windshield. Don't have one? Let us know by tapping 'Contact Support' below.

Obey all traffic laws

Focus on your driving, keep your eyes on the road and always be fully aware of your surroundings.
Signal when changing lanes, yield to oncoming traffic, follow speed limits, and don't make illegal turns. Always come to a complete stop at stop signs, follow traffic signals, be courteous to other drivers on the road, and watch out for and yield to pedestrians and cyclists. Drive like you're driving your child!

Back to top
See also:

Contact Support

    • Related Articles

    • OSHA Guidelines for Rideshare Drivers

      The U.S. Department of Labor's Occupational Safety and Health Administration ("OSHA") has issued an alert listing safety tips to help reduce the risk of exposure to the coronavirus in the car service industry.  OSHA's alert included the following ...
    • Ensuring passenger safety as a driver

      Safety is a key component of the Leep Platform experience. As a driver, it's important to follow traffic laws as well as the guidelines below to provide safe, dependable rides on the Leep Platform. Pullover safely for pickups and drop-offs Passengers ...
    • New Drivers

      Driver Requirements: January 8, 2020   Thank you for joining our growing Leep Community! To be a driver, you MUST meet both Driver and Vehicle requirements.     Age Requirements:   The minimum age requirement to drive within the Leep Platform varies ...
    • Driver Safety Tips

      Always confirm you have the correct rider: At the point of your pickup, verify your rider's name and set the passenger’s destination before setting off on to the road. Be courteous and polite: Greet your rider with a smile, a salutation, and always ...
    • How to photograph insurance info

      All drivers are required to have a personal insurance policy. If your insurance is expiring or you've changed providers, we'll need a photo of your new insurance document. There are five pieces of information that must be shown in the photo you take ...