Safety info for drivers

Safety info for drivers

Safety is a key component of the Leep Platform experience. As a driver, it's important to follow traffic laws as well as the guidelines below to provide safe, dependable rides on the Leep Platform.

Citations and emergencies

  1. Safety 101
  2. Two-way ratings
  3. Leep insurance
  4. Driver safety guidelines
  5. Citations and emergencies

If you experience an emergency or receive a citation, take the appropriate steps to protect yourself and get to a safe place as needed. Then tap ‘Call Me’ below to get connected with our critical response team. We're available 24 hours a day, 7 days a week.

Leep should not be used as a substitute for emergency transportation. If you experience an emergency, dial 911 or your local non-emergency assistance line if appropriate. If you encounter a passenger with an emergency, they should contact 911. After that, contact our SUPPORT line so we can take appropriate action.
To make sure your driver rating isn’t affected by an emergency, please contact us so we can take appropriate action.
If a passenger causes damage to your vehicle for any reason, contact us so they can be charged a damage fee depending on the extent of the damage.

Contact Safety Team
Safety 101
Watch our Safety 101 video for a quick overview of staying safe, both as a driver and for your passengers.

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Two-way ratings

After every ride, drivers and passengers rate each other. If you rate a passenger 3 stars or below you'll never be matched again.

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Leep insurance

Our 1M liability policy will apply as primary to your auto insurance when matched with a passenger. We strongly recommend, carrying a TNC endorsed policy.  If you do carry a TNC or commercial policy, our insurance is excess. Get the details on our Insurance Policy.

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Driver safety guidelines
Cash tips OK
Only drive using your driver profile
Only use your approved car(s)
Don't bring your friends or family along when you drive
Try using a phone mount
Display your Leep emblem
Obey all traffic laws

Cash tips OK

Leep is not a strictly cashless platform. Passengers can use cash or use the app to give tips. 100% of tips go to drivers.
Even though cash tips are OK, if a passenger causes damage to your car, don't ask for or accept cash. Instead, follow our policy for reporting damage so that our team can take care of charging the passenger and getting you compensated.

Only drive using your driver profile

Your profile photo should match what you currently look like so passengers can identify you. If you have recently changed your appearance, like a new hairstyle, new hair color, facial hair, etc please upload a new photo. 

See tips on taking a new driver photo.

Drive only your approved car(s)

You are only approved to give rides in the vehicle(s) on your profile.

If you're switching your vehicle, make sure the photo on your app matches the new vehicle before giving rides. See instructions for switching your vehicle.

Don't bring your friends or family along when you drive

Leep passengers expect to get an awesome, background-checked and vetted driver. Please refrain from having your friends join you while driving on the Leep platform.

Try using a phone mount to help you navigate around the city

We recommend using a phone mount while in driver mode. You can purchase one from a store such as Best Buy, or online from websites like or

Display your Leep emblem

The Leep emblem is sent in your Welcome Kit and should be displayed in your windshield. Don't have one? Let us know by tapping 'Contact Support' below.

Obey all traffic laws

Focus on your driving, keep your eyes on the road and always be fully aware of your surroundings.
Signal when changing lanes, yield to oncoming traffic, follow speed limits, and don't make illegal turns. Always come to a complete stop at stop signs, follow traffic signals, be courteous to other drivers on the road, and watch out for and yield to pedestrians and cyclists. Drive like you're driving your child!

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See also:

Contact Support

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