Lost & Found

Lost & Found

updated March 7, 2020

If a rider leaves something in your vehicle, they can call the Help Desk in-app within 24 hours of the ride or have Leep text you within 72 hours.

If a rider calls looking for a lost item, the call will use a third-party app so both your phone numbers will be hidden. If Leep texts you because a rider has reached out to us, contact the rider using the phone number we provide.

How to Return a lost item

Feel free to plan to meet the rider with the lost item. If you're unable to meet in person, select the 'Help Desk' and fill out a ticket with your contact information, to let us know. We'll decide for you and ship the item free of charge.

If the rider hasn't contacted you yet, send us a message by tapping 'Help Desk'.

Include the following:

  • Item description

  • Rider's name

  • Pickup and drop-off locations

  • Time and date of ride

  • Permission to give the rider your phone number


 

Lost & found fee

We value your time and effort, so drivers will be paid up to $15 when they return a lost item to a passenger in-person or by mail.

Note: Because Leep takes custodial responsibility for the storage and return of the items dropped off at Leep Rideshare hub at 5550 Rittiman Road, San Antonio, Texas 78218, return fees are not issued for items that are dropped off at a Hub.

How to confirm you’ve returned a lost item

  1. Visit you’re in App-Ride History

  2. Look for a ride marked 'Lost Item'

  3. Select the ride, then scroll to the bottom and tap ‘Help’

  4. Tap ‘I returned an item to a passenger’ and give us a few more details

We’ll include lost-and-found fees in your next weekly deposit or Instant Pay transfer.

What if I don’t see a ride marked “Lost Item?”

Rides with ‘Lost Item’ next to them mean a passenger called or texted you to return their belongings for that ride.

If you find an item in your car or don’t see a ride marked with ‘Lost Item’ that should be, let us know by tapping ‘Help Desk’ so we may investigate.



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