How to give rides

How to give rides

How to give a ride using the Leep Platform

February 25, 2020

Giving a Leep ride is very easy! Follow the below instructions for economy Leep, Leep Six, Premium, Premium Six, and Lux Four.

Open your LEEP Driver Platform (white with red lettering)

At the top of your mobile device is the Driver Dashboard slide the toggle switch (top right) from offline to online. It will allow you to receive ride requests from nearby riders. 

Once you are online, follow these steps:

  1. When you get a ride request, you will see a notification with the passenger's name, pickup location, ETA, and estimated earnings. 
  2. You have the option to accept the rider. Upon doing so, you will be able to see if the rider entered any notes for you to personalize their ride experience.
  3. To navigate to the pickup destination, tap the arrow on the top of the mobile device, it will default to google maps to guide you to the pickup location.
  4. If you reject the ride either by taping reject or by ignoring the request, Leep will offer another driver the trip, but by doing so, this may affect your star ratings and your future ability to receive ride requests.
  5. Tap 'Arrive' when you're at the pickup location. When you greet your passenger(s), they will provide you a unique four-digit PIN Code to start the trip. Enter the code on your mobile device when instructed. Then Tap the top right to begin 'Navigation' and proceed to the passenger's destination.
  6. Tap' Complete Trip' to end the ride once the passenger exits the vehicle.
  7. You will then receive a snapshot of the trip. It will include the total fare + time + distance traveled. When you are satisfied, tap 'Close,' and you will be back online to accept more riders.
  8. By taping the earnings tab on the driver dashboard, you will be able to view a daily, weekly, and monthly breakdown of all your transactions.

That's it! Enjoy your drive.

 


What the Rider Sees

  1. When a driver receives a ride request, the passenger(s) will get a ping sound notification a text saying {Yea! We found a driver.} Displayed on their mobile device will be a photo of you, with your name, the make, and model of your vehicle, and the star rating of the driver. Leep will provide a four-digit code unique to the ride request for the passenger to give the driver upon request. LEEP Riders will be able to track the progress of the driver to their pickup location.
  2. Upon arrival, the rider will hear a ping notification and see a text that their driver has arrived. The passenger shall give you the four-digit PIN code to start the trip.
  3. On the completion of the trip, the passengers will be able to leave a tip for the driver, rate their experience, and leave a comment. 
 

Here are a few more things about LEEP Rides.

  1. You have 15 seconds to respond to a ride request. If you do not accept a ride request within this timeframe the request will be offered to another Leep Driver. 
  2. If you are close to your rider's pickup location, in-app navigation will stop you will hear a pinging sound and receive a notification. It means that if you are within eyesight or 20-30 seconds from the pickup location, the app will let you know you have arrived. When you tap, arrive, you will need the unique code to start the rider's trip—tap navigation to guide you to the passenger the drop-off location.
  3. Pro-tip: Always ask the rider's name and their unique four-digit code to start the trip. 
  4. Don't type addresses in GPS while driving. Plan Ahead!
  5. Secure any luggage, children, and pets before you take off.
  6. Some riders have preferred routes. Ask your passenger if they have a direction they would like to take your GPS should accommodate when you navigate an alternate way.
  7. If a passenger rates the driver three stars or below, they will never be matched with that driver again. 

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