Always confirm you have the correct rider: At the point of your pickup, verify your rider's name and set the passenger’s destination before setting off on to the road.
Be courteous and polite: Greet your rider with a smile, a salutation, and always with respect. Please open the door for them, offer to assist with personal items such as luggage.
If you sense your passengers are busy or distracted and don't speak to you, it is ok to not strike up a conversation. Let your passenger(s) enjoy the quiet it might as it may be the only time they can do so.
If your passengers want to converse, wonderful, but don't share too much personal information about yourself and keep the conversation light. No politics, religion, or any controversial topics, keep your opinions to yourself.
Your car, your choice: Try to make the trip as accommodating as possible for your rider. Still, there might be situations that may make the trip uncomfortable for you. At your discretion, you may pull over and let your passengers out at a safe, well light public place and cancel the ride. Please note what happened so that the Customer Support Team is aware of the situation. It’s an excellent idea to save our Support number (210)599-9999 on your phone, so you recognize it if we need to call you back.
Focus on the road: Avoid phoning or texting family or friends while you are transporting passengers, and ensure your phone is securely mounted and not resting in your lap.
Don’t speed: Even if the passenger says they are running late, do your best to stay calm —use Waze or Google Maps; it is a terrific way to ensure you’re on the most efficient route.
Share your location: with friends and family. You can turn this on under Settings on your phone.
Trust your instincts: If a rider uses disrespectful language or misbehaves, you always have the right to end the ride early. If you need additional help, you can chat with our support team 24/7 from the help tab or call 911 directly from the app.
Be prepared: If the unexpected happens, consider saving the road assistance number (210)599-9999 if you get a flat tire, or have some other car issue.
Rate your passenger: At the end of every trip, you can rate your passenger. Rate a rider three stars or less, and we'll make sure you will not get matched together again. Our Trust and Safety team relies on your feedback and may also look into low rated rides and remove passengers to help keep the community safe.