Community Guidelines

Community Guidelines

Legal

Leep Rideshare Technology LLC Community Guidelines

Texas

Last updated December 29, 2019


We have developed our guidelines to make everyone feel secure, have a positive experience, and be respectful of each other. It applies to everyone who uses any of our apps, including drivers, riders, and Corporate Partners, using the Leep Rideshare Technology LLC Platform. Thank you; for joining Leep to have a supportive environment and to safeguard everyone's experience.


These guidelines below help explain some of the specific kinds of behavior that may cause you to lose access to the Leep Rideshare Technology LLC apps. There may always be unforeseen events that may ultimately lead to you losing access to the Leep Rideshare Technology LLC apps. We will update these guidelines regularly, but, the following guidelines are sufficient to cause for Leep Rideshare Technology LLC to take action. Please take a moment to read them.


Guidelines for all of us.

Everyone who signs up for a Leep Rideshare Technology LLC account is required to follow Leep Rideshare Technology LLC's Community Guidelines. They reflect the developing three standards in each section.


Treat everyone with respect.


Our community is remarkable and diverse. Chances are right; you will encounter people who might not look like you or share your beliefs. These guidelines in this section will help to encourage everyone to have a positive interaction during your rideshare experience.


Help keep each other safe.


We work hard every day to help create safer experiences for everyone. Your safety drives us—this why we have written these standards. In addition to following all of Leep Rideshare Technology LLC's Community Guidelines, you can also find some more standards just for Leep Rideshare Technology LLC Corporate Partners under "Additional guidelines for Leep Rideshare Technology LLC for Corporate Partners" below.


Follow the law


Leep Rideshare is committed to following all applicable laws and earning your trust. We expect everyone who uses our apps to do their part and adhere to applicable laws and regulations, as well as airport rules and regulations where applicable.


Your feedback matters


If something happens, whether it's good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is essential to keep our standards relevant as our technology evolves.


Treat everyone with respect.


Treat your fellow Leep users as you would like to be treated yourself: be polite, professional and respectful The actions you take while using the Leep Rideshare Technology LLC apps can have a significant impact on the safety and comfort of others. Courtesy matters. We expect you to exercise sound judgment and behave decently toward other people when using the Leep Rideshare Technology LLC apps—just as you would in any public place.


Always try to be on time for your ride be respectful of other people's time, because your riders do not want to wait on you. It's common courtesy not to swear, shout, or slam car doors. Tidying up after yourself—whether it's taking your trash home or cleaning up a spilled drink—you'll help keep the vehicle in tip-top condition and help ensure the next person has a pleasant ride, too. Most importantly, remember that when you use the Leep Rideshare apps, you may meet people who may look different or think differently than you. Please respect those differences. We believe that everyone should feel supported and welcomed when they use the Leep Platform. It is why we created standards on physical contact, sexual assault and misconduct, rude behavior, unwanted contact, and discrimination.


Physical contact


Don't touch strangers or anyone you just met while using any of Leep Rideshare Technology LLC's apps. Hitting, hurting, or otherwise intending to hurt anyone is never allowed.


Sexual assault and misconduct

We all value our personal space and privacy. It's OK to chat with other people. But please don't comment on someone's appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind are prohibited. Sexual assault and misconduct refer to sexual contact or behavior without the explicit consent of the other person.


Personal space and privacy should be respected. The following list provides examples of inappropriate conduct.


Behaviors and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles, and winks. Don't touch or flirt with people you don't know.


Individual conversations perceived to be harmless can be offensive. Don't comment on appearance, perceived gender identity, or sexual orientation. Refrain from asking unrelated personal questions, such as "Are you in a relationship?" Avoid discussing your own or someone else's sex life, using explicit language, or making jokes about sex.


Leep Rideshare Technology LLC has a no-sex rule. Sexual contact is prohibited while using the Leep Rideshare Technology LLC apps. Including during a trip or delivery, regardless of whether you know the person or they give you their consent; this includes activities such as sexual intercourse, solicitation of sexual intercourse, masturbation, or touching, and exposure of sexual body parts.


Threatening and rude behavior

Aggressive, confrontational, and harassing behavior is not allowed. Don't use language or make gestures that could be disrespectful, threatening, or inappropriate. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.


Unwanted contact


Contact should end when the trip or delivery is complete unless it's to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after a trip is complete will not be allowed.


Discrimination


You should always feel safe and welcome—this why we will not allow conduct we've determined to be unjust. Do not discriminate against someone based on age, color, disability, gender identity, marital status; Traits of your nationality of origin, race, religion, sex, sexual orientation, or any other characteristic protected under Texas law.


For example, it is unacceptable to refuse to provide services based on characteristics like a person's age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under the relevant Texas law. It is also unacceptable to rate another user—whether they're a customer, delivery person, driver, restaurant, or rider—based on these traits.


Also, it is not acceptable to discriminate based on a rider's destination or a customer's delivery location. We understand how important it is to fit driving around your life, rather than the other way around. It is not a violation of these guidelines to pass on a trip or delivery because it does not work for you. But intentionally refusing or canceling requests, or using features in the Leep Rideshare Technology LLC apps. to avoid receiving trip or delivery requests, solely to avoid a particular neighborhood, due to the characteristics of the people or businesses located in that area is not allowed.


You can learn more about Leep Rideshare Technology LLC's Non-Discrimination Policy.


We also want to help increase the transportation options for riders with disabilities. That's why we have information available for drivers, passengers, and customers on this topic. You can go here to learn more about Leep Rideshare Technology LLC's commitment to accessibility. Drivers using the Leep Rideshare Technology LLC apps must comply with all relevant laws governing the transportation of riders with disabilities, including transporting service animals.


Help keep one another safe.


Everyone has a role to play in helping to create a safe environment. That's why we have standards on account sharing, account holder age, and more.



Account sharing.


Account sharing is not allowed. Using any Leep Rideshare Technology LLC app, you will need to register and maintain an active account. Don't let another person use your account, and never share your username and password with anyone else. For example, delivery people must complete all parts of the delivery themselves—including any handling after it is picked up from the restaurant up until final delivery to the customer—with no exception.

People under the age of 18

You must be 18 years or older to have a Leep Rideshare Technology LLC account. It means that you must be at least 18 years old to ride unaccompanied in a car. Adults can't request a ride for someone under the age of 18 or allow children to ride alone—they must be accompanied by an adult. 


Driving with Leep Rideshare Technology LLC, no one other than the requesting rider and the rider's guests permitted in the vehicle. When riding with Leep Rideshare Technology LLC, the account holder is responsible for the behavior of their entire party, and you're held accountable for their conduct during their trip or delivery.


Vehicle information

For an easy pickup or delivery, the Leep Rideshare Technology LLC apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and customers and can diminish their experience using the Leep Rideshare Technology LLC apps.


Drivers and delivery people should take trips and deliveries using only approved vehicles. To provide accurate information, let us know your vehicle information and any updates to your documentation that may become invalid, like a driver's license that's about to expire.


Seat belts


Seat belt use can be the most effective way to save lives and reduce injuries related to car crashes. Every delivery person using a vehicle, driver, and rider—including those in the back seat—should always buckle up. Passengers should request a car that has enough seat belts for everyone in their party and not travel in large groups that exceed the number of seat belts in the vehicle. Drivers can decline a ride if there are not enough seat belts for every passenger in their car.



Use of cameras or other video or audio recording devices


Drivers may choose to install and use video cameras, dash cams, or other recording devices to record rides or otherwise to fulfill transportation services. Local law or regulations may require individuals using recording equipment in vehicles to fully disclose to riders that they are being recorded in or around a car and obtain consent. Please check local regulations in your city to determine if these apply.


Broadcasting a person's image, audio, or video recording is not allowed.


Be alert


Being out on the road means doing your part to help keep yourself and others safe. It means keeping your eyes on the road, being well-rested, and watching for situations that may require quick action. We review rider and customer reports of potentially unsafe driving behavior.


Proper maintenance and upkeep


Drivers are to maintain their cars with brakes, seat belts, and tires in good operating condition. It means keeping your vehicle according to industry safety and maintenance standards.


Share the road


Safe roadways mean practicing safe behavior, which includes looking out for all travelers, regardless of how they get around.


Additional guidelines for Leep Rideshare Technology LLC Corporate Partners


In addition to following all of Leep Rideshare Technology LLC's Community Guidelines, the standards below apply to Leep Rideshare Technology LLC Corporate Partners.


Services Offered to Corporate Partners




Damage Responsibility



Charge Responsibility



Alcohol Policy




Follow the law


We have standards based on applicable laws and regulations that everyone must follow. For example, using the Leep Rideshare Technology LLC apps to commit any crime—such as transporting drugs, money laundering, if involved in drug or human trafficking, or sexually exploiting children,—or violate any other law is strictly prohibited.


Car seats


Drivers and riders shall comply with applicable Texas law when you are traveling with infants or small children. When you are riding with small children, it's the rider's responsibility to provide a car seat. Children age 12 and under should travel in the back seat.


Follow all laws


Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations, when at the airport, and the rules of the road—including speed and traffic laws—at all times when using the Leep Rideshare Technology LLC apps.


To maintain uninterrupted access to the Leep Rideshare Technology LLC apps, all relevant licensing and permitting requirements for drivers must be kept up to date. For example, all drivers using a vehicle are required by law to maintain a valid driver's license, insurance, and vehicle registration. For-hire drivers also must meet the applicable regulatory requirements for rideshare; or for-hire drivers in your area. We review rider and customer reports of collisions or traffic citations that may have happened during a trip and other reports that may indicate poor, unsafe, or distracted driving while using the Leep Rideshare Technology LLC apps. Local rules about parking may limit where you can park your vehicle when picking up orders, making deliveries, or waiting for riders to arrive. 


For riders and customers, let your driver or delivery person handle the driving. For example, don't touch the steering wheel, and don't tamper with the gear shift or other knobs, buttons, or components used to operate a vehicle. Don't ask a driver or delivery person to speed or to make illegal stops, drop-offs, or maneuvers.


Service animals


US state and federal laws and Canadian laws require that drivers must provide rides to anyone with a service animal. Knowingly refusing a rider a trip because of their service animal will result in losing access to the Leep Rideshare Technology LLC apps. In the US, this is true even if a driver has allergies, religious objections, or a fear of animals.


Under US law, a driver is only allowed to ask a rider two things: if the animal it's required because of a disability and what work or task the animal does. You can learn more about our Service Animal Policy in the US.  


Property damage


Damaging property is never allowed. Some examples include damaging the car, bike, scooter, or other modes of transportation requested through the Leep Rideshare Technology LLC apps; breaking or vandalizing a phone or tablet; intentionally spilling food or drink; smoking in a car, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you're responsible for the cost of cleaning and repair fees, outside of normal wear and tear.


Drugs and alcohol


Drug use and open containers of alcohol are never allowed while using the Leep Rideshare Technology LLC apps.

If you're a driver by law, you cannot drive while intoxicated. The law prohibits driving while under the influence of alcohol, drugs, or any other substance that impairs your ability to operate a vehicle safely. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your safety. See Leep Driver Agreement (hyperlink)


If you're a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call 911. After the driver has completed the trip, report your experience to Leep Rideshare Technology LLC.



Firearms ban

Riders and their guests, as well as drivers and delivery people, are prohibited from carrying firearms of any kind while using the Leep Rideshare Technology LLC apps, to the extent permitted by applicable law. You can learn more about our Firearms Prohibition Policy here.


Fraud

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example, when signing in or undergoing a security check, isn't allowed. It is essential to provide accurate information when reporting incidents, creating and accessing your accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you're entitled to, and use offers and promotions only as intended. Don't knowingly complete invalid transactions.


Fraudulent activity may also include, but not be limited to, deliberately increasing the time or distance of a trip for fraudulent purposes. Accepting a trip request without the intention to complete it. Including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; affirming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the article, and not delivering the entire order; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; or creating improper duplicate accounts.


Street hails and other unacceptable activities.


Off-app pickups are prohibited. The law prohibits street hails while using the Leep Rideshare Technology LLC apps, so never solicit payment of fares outside the Leep Rideshare Technology LLC system. Riders and customers should not pay for trips or deliveries in cash, and passengers should not request trips from drivers outside of the Leep Rideshare Technology LLC system.


Never harm the business or brand by doing things like using Leep Rideshare Technology LLC's trademark or intellectual property without permission. Drivers should only use the Leep Rideshare Technology LLC trade dress that is distributed by Leep Rideshare Technology LLC. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Leep Rideshare Technology LLC's name or trademark—may confuse riders who are trying to find their ride.


Your feedback matters


If something happens, whether it's good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is vital to keep our standards relevant as our technology evolves. Please rate your experience at the end of each trip or delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability helps create a respectful, safe environment. And if something happens—such as a traffic accident—and you want to report it, you can tap Help in the app or visit https://help.leep/ Rideshare Technology LLC.com/ so that our customer support team can follow up. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Leep Rideshare Technology LLC.


Ratings


After every trip, drivers and riders can rate each other on a scale of 1 to 5 stars, as well as give feedback on how the trip went. It is an opportunity to rate their experience. This feedback system improves accountability and helps create a respectful, safe, and transparent environment for everyone. Drivers and delivery people can see their current rating in the Feedback section of the app. Restaurants can find their customer and delivery person rating by signing in to Restaurant Manager. Riders can see their rating displayed under their name by opening the app and touching the menu.


If you are a driver or a rider, your rating is an average rating based on your last 50 rated trips, or from the total number of rated trips if you haven't had 50 rated trips yet. 

If your rating is lower than the minimum average rating in your city, we will let you know. And drivers, riders, delivery people, or restaurants that don't meet the minimum average rating for their city may lose access to the Leep Rideshare Technology LLC apps.


If you're looking to keep your average rating high, it's helpful to be courteous and respectful to all people while using the Leep Rideshare Technology LLC apps. Drivers using the Leep Rideshare Technology LLC app typically provide excellent service to their riders, and most motorists are courteous and respectful, so most trips run smoothly. But we know that sometimes a trip or delivery doesn't go well—that's why your rating is an average rating.


There is a minimum average rating in each city. It is because there may be cultural differences in the way people in different cities rate each other. We will let you know if your rating is approaching this limit, and if you lose access to your account as a result of your rating, we will share information that may help you improve your rank.


If you believe an error caused you to lose access to your account, you may contact the Leep Rideshare Technology LLC customer support team. As a rider, if you lose access to your Leep Rideshare Technology LLC account, you will not be able to access either the Leep Rideshare Technology LLC app.


How Leep Rideshare Technology LLC enforces our guidelines


Losing access to the Leep Rideshare Technology LLC apps may be disruptive to your life or your business. That's why we believe it is vital to have clear standards that explain the circumstances in which you may lose access to the Leep Rideshare Technology LLC apps. If you violate any applicable terms of use, terms of the contractual agreement you agreed to when signing up for an account with Leep Rideshare Technology LLC, or any of these Community Guidelines, you can lose access to the Leep Rideshare Technology LLC apps. And if you have more than one Leep Rideshare Technology LLC account, such as a rider account and a driver account, violating the Community Guidelines could also lead you to lose access to all Leep Rideshare Technology LLC accounts.


Leep Rideshare Technology LLC receives feedback through a variety of channels, reviews reports submitted to our customer support team that may violate our Community Guidelines, and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.


Not following any of our guidelines may result in the loss of access to your Leep Rideshare Technology LLC accounts. It may include specific actions you may take outside of the app if we determine that those actions threaten the safety of the Leep Rideshare Technology LLC community, or cause harm to Leep Rideshare Technology LLC's reputation, brand, and business. If these issues raised are serious or a repeat report or you refuse to cooperate, you may lose access to the Leep Rideshare Technology LLC apps. Behavior involving any violence, sexual misconduct, harassment, discrimination, or illegal activity while using the Leep Rideshare Technology LLC apps can result in the immediate loss of access to the Leep Rideshare Technology LLC apps. Additionally, when law enforcement is involved, we will cooperate with their investigation following our Guidelines for Law Enforcement Authorities for the US here and Canada here.


Lastly, all drivers and delivery people wanting to use the Leep Rideshare Technology LLC apps undergo a screening process, including motor vehicle records and background checks. A driver or delivery person will lose access to their Leep Rideshare Technology LLC. Account(s) if a routine motor vehicle record or a background check uncovers a violation of Leep Rideshare Technology LLC's Community Guidelines or other criteria required by local regulators.

To read more about our Community Guidelines.


If you're a driver and you lose access to your Leep Rideshare account for a low star rating. You may have the opportunity to get back on the road if you provide proof that you've successfully taken a quality improvement course offered by third-party experts. 

Check with your Leep Rideshare Technology LLC team at 5550 Rittman Road, San Antonio, Texas 78216, or rideleep.com/helpdesk to find out more.



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