Background Check FAQs

Background Check FAQs

1. How long will my background check take?

Typically, background check results will be available within 2 - 4 days. However, searches at the county level are subject to the availability of records from county courthouses. Some of these courts lack electronic records access or are understaffed, which can cause background checks to take several weeks to complete. You can check the status of your background check by logging in to the Checkr applicant portal.

2. I received a copy of my background check, but it is incorrect. I was not charged with the offense listed, or there is something inaccurate or incomplete about the information in the report. What should I do?

If you believe that the contents of your background check are inaccurate or incomplete, you may contact Checkr, Inc. (the company that provided the background check to Leep) directly by phone using the Support button or by using the Checkr applicant portal.

Please note that there is no time limit on when you can dispute the accuracy of your report with Checkr, but we encourage you to do so as soon as possible.

3. I received a copy of my background check, and it is accurate. However, I believe there was an error. I do not believe I should be disqualified from driving for Leep based on my criminal history. What should I do?

If the information contained in your background check is correct, but you believe that you were disqualified in error, contact Leep support directly.

4. It seems like Leep's background check criteria may vary by region. Why?

State and local laws vary significantly. Some jurisdictions require Leep to disqualify applicants with certain records, while others do not require disqualification for those same records. To comply with applicable laws, the criteria Leep uses to evaluate an applicant’s criminal history often varies by jurisdiction.

5. I have applied to provide services on several “gig economy” platforms. My background check passed for those companies, but I was disqualified from driving for Leep based on my criminal history. Why?

Laws governing “gig economy” companies may vary depending on the type of service being provided. Also, keep in mind that potential drivers’ background checks must comply with Leep’s internal safety standards, which may be more strict than regulatory standards or the criteria of other platforms.

6. I have been driving for Leep, but I was notified that I need to pass another background check to keep driving. Why? I already passed a background check when I initially applied.

Leep conducts background checks routinely on all active drivers to ensure continued compliance with applicable laws and safety regulations. Leep may also conduct an additional background check if you move from one driving region to another.

7. I have been driving for Leep for several years and have passed two background checks at that time. After my most recent background check was run, I was notified that I have been deactivated because of the criminal history contained in my background check. I do not have any recent convictions, and the only conviction I have is from many, many years ago. Why did this happen and what should I do?

This result may have occurred for several reasons. For example, some state and local laws restrict how far back a conviction can be reported to us. If you have recently moved from one of these jurisdictions to a state with no reporting restrictions, an older disqualifying offense may have surfaced in your background check. We understand how frustrating this can be. If you have been driving for Leep and are subsequently deactivated for an offense that occurred before your initial application, please contact Leep directly and provide us with more information.

8. I am unable to access the Leep platform due to my background check. Why?

This may have occurred for several reasons. Your background check may have resulted in an error, or it may require further action. Please contact us to find out more.

9. My ID Validation failed. Why? What does this mean?

All Social Security Numbers (SSN) are validated against multiple databases to ensure that the SSN matches the user applying to drive with Leep.

10. My background check is ‘suspended’. What does that mean?

Your background check may require additional action with Checkr. You should have received an email from with instructions, or you can log-in to the Checkr applicant portal to view your status.

11. I have been driving for Leep, but now I cannot access the driver app. I was told that I need to consent to a new background check. How do I do that?

If you are not receiving a consent pop-up when you log in to the driver app, the disclosure and consent form may be located under the notifications tab in your app.

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